The Eventfloss customer challenge

Eventfloss rents out event boats via several websites and an external booking platform – including additional services such as catering, music packages or decoration options. There are also complex rules for public holidays, availability and price scales.

The biggest challenges here:

  • Bookings came via several systems – without a central overview

  • Additional options had to be assigned and checked manually

  • Requests via contact forms were not processed automatically

  • No automatic reconciliation of incoming payments for invoice purchases

  • Customer communication & stationery management per channel was too cumbersome

  • Public holidays and capacity utilization influenced prices – but had to be entered manually

➡️ The result: high coordination costs, error-prone bookings and a lot of manual rework.

„Without a centralized system, we would no longer have control over our bookings. Justcrm has brought order to our growth.“

Eventfloss management

How Justcrm automated and networked Eventfloss

Justcrm became the central control platform for all booking processes at Eventfloss – from forms and additional services to automatic payment control.

1. intelligent scheduling with additional options & rules

Customers can book their dates including additional options directly online (barbecue, DJ, drinks, etc.)

The set of rules checks automatically:

  • Available times
  • Fleet capacities
  • Closing times (e.g. maintenance, legal prohibitions)

Public holidays are automatically recognized, weekend surcharges & dynamic pricing take effect automatically

➡️ No incorrect double bookings, no forgotten surcharges.

2. synchronization across all booking channels

  • Connection of three websites

  • External booking platform

  • All bookings – no matter where they are made – end up centrally in Justcrm with the same data format

➡️ Full overview across all channels, no more manual synchronization.

💳 3. contact forms directly connected to the CRM

  • Inquiries via website forms are automatically created as a new customer contact in CRM

  • Optional fields (e.g. desired date, occasion, group size) flow directly into the CRM profile

  • Status changes & notifications run automatically

➡️ No more copy-paste, every lead is processed immediately.

🚚 4. central stationery management per channel

  • Each website or booking platform can store its own stationery

  • Quotations, booking confirmations and invoices are automatically created in the appropriate layout

  • Changes (e.g. logo, imprint, bank details) are maintained centrally

➡️ Uniform, professional communication for each brand presence.

📨 5. booking on invoice – with automatic confirmation after receipt of payment

  • Customers can conveniently book on account

  • Justcrm automatically recognizes the receipt of payment on the bank account

  • After payment, the booking is automatically confirmed and all documents (invoice, ticket, site plan) are sent by e-mail

➡️ No manual control effort – payment status = system status.

🚀 Experience it for yourself now

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